Your rights as a customer- Before service is disconnected for nonpayment, you receive a written notice at least eight business days ahead and a second notice before disconnection.
- Residential service is not disconnected for nonpayment while the National Weather Service has issued, or plans to issue, a heat-related alert for your area.
- If you cannot resolve a billing or service problem with us, you can contact the Washington Utilities and Transportation Commission at 1-888-333-9882.
Source: tariff Rule 17, Sheets 12-14.
UTC consumer help line: 1-888-333-9882